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Frequently Asked Questions

If you have a question about MyChildrensPortal that is not answered below, please contact the following:

For health-related questions, please contact your care team directly.

For all technical questions, support is available 24/7 at 1-877-621-8014.

General Questions About Using the Portal

How do I enroll in the portal?

What can I do in MyChildrensPortal?

Can my partner and I share one account?

Can I access the portal on my phone or mobile device?

Do messages sent and received become part of my permanent medical record?

How do I link my children's sibling accounts?

Additional Information

What is Children's National visitor policy?

Is Children’s National doing anything different due to COVID-19?