Welcome to the IMPACT DC Live Chat, a secure and easy way to connect with our team at Children’s National Hospital. If you have questions about your child’s appointments, medications, billing, or asthma care, our team is ready to help.
You can chat with us in real time during our service hours. It’s fast, private and handled by our trained Children’s National staff.
Click the button below to start your chat. A member of our IMPACT DC team will reply as soon as possible.
Chat Hours
Monday–Friday, 9-4 p.m.
If you contact us after hours, you can leave a message, and we’ll respond the next business day.
Need Urgent Help?
If this is a medical emergency, call 9-1-1 or go to your nearest urgent care or emergency room. For non-urgent medical questions, please call 202-476-3970.
Your Privacy and Security Matter
Your chat is secure and confidential. Our staff follows HIPAA privacy standards to protect your information. For more details, visit our privacy policy.
More Ways to Manage Care
Looking for other tools or resources?
- Patient portal – View test results, message your care team or request appointments
- Pay your bill – Make a secure online payment
- Find a doctor – Search for providers at Children’s National
- Parking and directions – Plan your visit
- Nutrition and asthma resources – Learn more about healthy living for kids with asthma