Welcome to the IMPACT DC Live Chat, a secure and easy way to connect with our team at Children’s National. If you have questions about your child’s appointments, medications, billing or asthma care, our team is ready to help.
You can chat with us in real time during our service hours. It’s fast, private and handled by our trained Children’s National staff.
Need Urgent Help?
If this is a medical emergency, call 9-1-1 or go to your nearest urgent care or emergency room.
For non-urgent medical questions, please call 202-476-3970.
Your Privacy and Security Matters
Your chat is secure and confidential. Our staff follows HIPAA privacy standards to protect your information. For more details, visit our privacy policy.
Live Support and Chat Hours
Monday–Friday, 9 a.m. - 4 p.m.
If you contact us after hours, you can leave a message, and we’ll respond the next business day.
Click below to start your chat. A member of our IMPACT DC team will reply as soon as possible.
Explore More Ways to Manage Care
Patient portal
View test results, message your care team or request appointments.
Pay Your Bill Online
You can pay the hospital and physician bill (or black statement) online through a secure payment portal.
Find a Doctor
Search for providers at Children’s National.
Parking and Directions
Review our parking details and discover the best ways to get here.
Nutrition and Asthma Resources
Learn more about healthy living for kids with asthma.