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Children’s National Launches Texting Program for Surgery Patients

September 05, 2012

Washington, DC —Children’s National Medical Center is implementing an SMS notification service for families whose children are undergoing surgical procedures. The text alerts provide real-time updates from members of the surgical team to anxious family members. The goal is to improve communications between doctors and families to enhance families’ experiences and improve overall efficiency.

Children’s National began piloting this texting initiative, known as MyCareText, in March 2012. After a successful pilot program, Children’s has begun to implement this texting service for all patients having outpatient surgeries. The service is available in Spanish to better meet the needs of families.

“Having a child who needs surgery is stressful for families, so we’re always looking for innovative ways to improve the process,” said Rahul Shah, MD, Medical Director of Perioperative Services at Children’s National. “By providing real-time text updates to families throughout the surgery, we can communicate more efficiently, and hopefully help alleviate some of their concerns during their time at Children’s National.”

Dr. Shah, a pediatric otolaryngologist, says that text messaging provides many opportunities for improving health outcomes in the healthcare environment, including medication reminders and important information tailored to specific populations.

MyCareText is a HIPAA-compliant SMS project from e3datasolutions, which is designed to help healthcare providers keep in close communication with patients’ families.

Contact: Paula Darte or Emily Hartman at 202-476-4500.

About Children's National Health System

Children’s National Health System, based in Washington, D.C., has served the nation’s children since 1870. Children’s National is one of the nation’s Top 5 pediatric hospitals and, for a second straight year, is ranked No. 1 in newborn care, as well as ranked in all specialties evaluated by U.S. News & World Report. It has been designated two times as a Magnet® hospital, a designation given to hospitals that demonstrate the highest standards of nursing and patient care delivery. This pediatric academic health system offers expert care through a convenient, community-based primary care network and specialty outpatient centers in the D.C. Metropolitan area, including the Maryland suburbs and Northern Virginia. Home to the Children’s Research Institute and the Sheikh Zayed Institute for Pediatric Surgical Innovation, Children’s National is the seventh-highest NIH-funded pediatric institution in the nation. Children’s National is recognized for its expertise and innovation in pediatric care and as a strong voice for children through advocacy at the local, regional and national levels. 

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