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Quality Measures
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At Children’s, it is not just about achieving our mission, but how we get there. Quality is ensuring that we have the culture, structure and processes which are necessary to fulfill our mission. |
What does this mean to our patients?
We understand what matters most to families who visit Children’s:
- Keep my child safe
- Help my child feel better
- Make my experience with Children’s a pleasant one
We strive to meet these needs in everything we do.
How we measure quality
Children’s has adopted the following approach to measuring and monitoring quality:
- Safe: We avoid injuries to patients from the care that is intended to help them.
- Effective: We provide care based on scientific knowledge to all who could benefit
- Family Centered: We provide care that is respectful and responsive to family preferences, needs and values. We communicate openly with families, and actively involve them in their children’s care.
- Timely: We reduce waiting and delays for our patients and families
- Efficient: We optimize the use of all of equipment, supplies, ideas, and energy while minimizing waste.
- Equitable: We provide care that does not vary in quality based upon gender, ethnicity or family income
In the coming months, Children’s will be sharing specific measures of quality. We’d like to hear what matters most to you. Please tell us what you’d like to know about quality at Children’s.
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